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Return Policy

Welcome to Knowty's Return Policy

At Knowty, customer satisfaction is our top priority. We understand that sometimes a purchase may not meet your expectations, and we want to make the return process as easy and hassle-free as possible. If you’re not completely satisfied with your purchase, we’re here to assist you with a seamless return or exchange experience.

Start a return

Return Conditions

Eligibility for return
  1. Timeframe:- The item must be returned within 30 days of receipt.
  2. Condition: Products should be unused in its original packaging, and with all tags intact, We Kindly request that you retain the product’s original packaging to ensure the item is returned in the same condition. 
Non-Returnable Items
Some items are not eligible for return due to their nature
  1. Customized or Personalized Items.
  2. Items damaged due to misuse, accidental damage or negligence.
  3. Perishable goods or items that expire.
  4. Opened or sealed items that cannot be resold for health and safety reasons.

Steps for Return

We’ve made the return process simple. Follow these steps to initiate a return:
  1. Contact Customer Support :- Reach out to our customer support team at krisantsales@gmail.com .
  2. Provides Detail  :- In your message include (order number , Items you wish to  return , Reason for the return , any supporting image )
  3. Return Authorization :- After reviewing your request  we will send you a return authorization along with detiled ahipping instructions.
  4. Return Shipping :- Pack the item securely and send it back using the provided shipping instructions.                                               

Refund Process

Once we receive the returned item and confirm it meets our returned conditions we will begin the refund process
  1. Timeframe:- Return will be processed within 7-10 business days after the item is received and inspected.
  2. Method: Refund will be issued to the original payment method used during purchase please note that the time it takes for the refund to appear in your account may depend on your payment provider .

Exchange Policy

We offer exchanges  for defective and damage products. If your product is  defective or has arrived please follow the steps otline above the contact or Customer support team We will work with you to send a replacement offer an alternative solution 

Note:- Exchange are only available for items that are defective or damaged during shipment .If you simply exchange your mind or choose the wrong product .We will process a return and refund 

Additional Information

  1. Shipping fees: Return shipping fees may be covered if the return is due to an error on our part (e.g. damaged items ).In other cases, the customer may be responsible for return shipping cost.
  2. International Returns:- Please note that you may be responsible for return shipping fees and customer duties for international orders.
  3. Gift Returns:-If the product was a gift ,the person who made the purchase will receive the refund unless otherwise agreed .

Our Customer Support team is always here to help if you have any questions or need further assistance.We want to ensure you have the best possible shopping experience with Knowty.